FREQUENTLY ASKED QUESTIONS (FAQ)

 

BOOKING ONLINE

Do I need to book ahead to visit the museum?

Booking is strongly recommended for the museum’s historical tour, as places are limited.

All visitors are concerned – adults, children and infants alike.

Booking applies to all ticket types, including full rate, reduced rate and free admission tickets.

MY TICKET

Can I book by phone?

It is not possible to book individual admission tickets by phone. However, the guest services team is available to provide information about the visit.

For group bookings, please contact guest services by phone or email.

Practical information and contact details.

 

How long is my museum ticket valid?

The Historical Tour ticket is only valid for the date and time reserved. As a combined ticket, it also provides one-time access to the Hôtel Beurnier-Rossel Art & History Museum within 365 days, subject to opening hours.

The Hôtel Beurnier-Rossel Art & History Museum ticket is valid only for the selected date and time slot.

Does my online ticket allow me to skip the queue?

Yes. The Historical Tour ticket allows direct access to the ticketing checkpoint.

However, as places are limited, purchasing online mainly guarantees availability for your chosen date and time. Please note that visitors benefiting from reduced rates or free admission must still present valid proof of eligibility at entry.

 

BOOKING PROCESS

How do I book online?

To book via our online ticketing system, you must create an account either before placing your order or when confirming it. A valid email address is required.

Then select your desired type of visit, choose your ticket type, date and time slot, and check your order before proceeding to payment for full or reduced rate tickets.

What should I do if I didn’t receive a confirmation or my tickets by email?

If you have completed your registration or order but have not received the confirmation email, payment receipt or your tickets, please check your junk/spam folder. Some emails may be redirected there by your mail provider.

PRESENTING YOUR TICKET

Do I need to print my tickets?

Tickets may be presented either on a smartphone or in printed form.

If printed, tickets may be in black and white or colour.

Please ensure good print quality so that the information and barcode remain legible.

Tickets that are partially printed, soiled, damaged or illegible may be refused.

How can I print my tickets?

A confirmation email containing proof of purchase and tickets will be sent to your inbox after purchase. Your tickets are also available at any time in your online customer account. Please note that some transactions may take several minutes to process.

You can print your tickets in one of the following ways:

• Directly after booking, by clicking the “Tickets” button;

• By printing the PDF attachment in the “My Tickets” email;

• Or by logging into your customer account, going to the “My Orders” section and clicking on “Tickets.”